Policies & Agreements
Coastal Fiber Privacy Policy
Coastal Fiber is committed to respecting and protecting the privacy of our customers, and we have strict policies governing access by employees and others to customer communications and information. Read the full privacy policy.
Coastal Fiber Mobile App Privacy Policy
Coastal Fiber collects and processes information provided directly by you when you install the App and register for an account to use the App, and we take every measure possible to protect that information. Read the full mobile app privacy policy.
Network Transparency Statement & Policies
Costal Fiber provides this Network Transparency Statement in accordance with the FCC’s Restoring Internet Freedom Rules to ensure that you have sufficient information to make informed choices about the purchase of broadband services. Read the full network transparency document.
Statement of Non-Discrimination
Coastal Fiber is an equal opportunity provider and employer. If you wish to file a Civil Rights program complaint of Discrimination, there are several methods available. Read the full statement of non-discrimination.
Copyright Infringement Enforcement Policy
Coastal Electric Cooperative (“Coastal Fiber”), is committed to complying with U.S. copyright and related laws, and requires all customers and users of the Service to comply with these laws. Read the full copyright infringement enforcement policy.
E-911 Notice
FCC rules require that IP-based phone providers notify you of these important 911 facts: Coastal Fiber Voice needs a correct service address to deliver your proper location information to 911. Read the full E-911 notice.
Residential Services Terms & Conditions
Coastal Electric Cooperative directly and through its affiliates (collectively, “Coastal Fiber”) offers residential customers a range of services (each a “Service” and collectively the “Services”). Read the full residential services terms and conditions.
Acceptable Use Policy
As a customer, you agree to comply with the rules of the Service and the appropriate rules for other networks or services connected directly or indirectly to the Service, including Acceptable Use Policies established for the Internet as a whole. Read the full acceptable use policy.