FAQ
Ready to get broadband Internet service to your home? Coastal Fiber is here! You’ve got questions, and we’ve got answers. Still need more information? Be sure to contact us.
In a nutshell, fiber delivers the fastest Internet speed, so it’s better at handling multiple devices being connected at once as well as streaming, gaming, and web surfing without buffering or interruptions.
Coast Fiber’s Gigabit broadband and phone service is now available in select areas in Bryan, Liberty, and Long counties, but the full build-out into all areas will take some time. Updates can be found on our Service Area page and our News page.
Basic residential Internet service is $59/month, and One Big Gig service is $89/month. Please take a moment to learn more and compare plans before making your selection.
Basic business Internet service is $59/month, One Big Gig service is $89/month, and our top-notch Business Plus is $250/month. Please take a moment to learn more and compare plans before making your selection.
Standard residential phone service is $19.99/month, and Select service is $24.99/month. Both are add-on services. Please take a moment to learn more and compare plans before making your selection.
Prime Voice phone service is $9.99/month, and Premium Voice phone service is $29.99/month. Both are add-on services. Plus, select from more than a dozen add-ons to complete your business setup. Please take a moment to learn more and compare plans before making your selection.
Absolutely. No contracts are required for Internet or phone packages, so you can switch up plans as your needs change.
Coastal Fiber will provide a state-of-the-art router designed to deliver our promised Internet speeds. The router is included as a “lease” as part of your monthly service fee and must be returned to us should you discontinue service at any point.
If a member does not want broadband from Coastal Fiber, then we’re not going to immediately install the fiber drop to their meter base. We plan to prioritize those requesting service.
If your electric service is overhead, then the fiber drop will be overhead.
If your electric service is underground and in conduit, then we’ll push the new fiber service through the conduit, so there won’t be a need to dig up your yard.
Our practice of installing the electric service in conduit started in 2006. If your electric service is underground and direct-buried, then we’re going to have to trench in the fiber service.
Coastal Fiber offers 24/7 technical support at 833–685-0640.
Yes, an email account – a username or handle of your choice @coastalfiber.com – is included with your Internet service. It can be accessed via our website (a Webmail Login button appears at the top of every page on this site).
You can also use an email program such as Outlook Express or Thunderbird to access your Coastal Fiber email account. Please see the FAQ topic below to learn more about connecting your email program and multiple devices to your new email account.
POP3 and IMAP email settings
The email service that is included with your Coastal Fiber account can use either POP3 or IMAP.
Below are the settings for most mail clients:
POP3
Incoming POP3 Mail Server: mail.coastalfiber.com
Outgoing (SMTP) Mail Server: smtp.coastalfiber.com
Username:
Password: Your password
Outgoing Server Port (SMTP): 465 using SSL
Incoming Server Port: 995 using TLS
You also need to set the outgoing server to require authentication.
IMAP
With IMAP, you can keep your email on the server to be accessed from multiple devices. If you are using IMAP, be aware that our current limitation on mailbox size is 16 GB.
Incoming (IMAP) Mail Server: mail.coastalfiber.com
Outgoing (SMTP) Mail Server: smtp.coastalfiber.com
Username:
Password: Your password
Outgoing Server Port (SMTP): 465 using SSL
Incoming Server Port: 993 using TLS\
You also need to set the outgoing server to require authentication.
How to check other email accounts from the Gmail desktop »
How to add another email account to the Android Gmail app »
How to add another email account to the iPhone and iPad Gmail app »
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How to add an email account to your iPhone, iPad, or iPod touch »
How to add an email account to Mail on your Mac »
How to add an email account to Mozilla Thunderbird »
Are You Gigabit Ready?
While Coastal Fiber can provide you with top-notch Internet service, it may take some fine-tuning in the home for you to enjoy maximum speeds. Here are a few tips and tricks:
To achieve the fastest speeds possible, the most important thing you can do is use the right cables to connect to your modem and/or router. Cat 5e cables can handle our top speed of 1 Gbps, so if you already have 5e cables, you’re good to go. If you have Cat 6, you’ll be set for a long time.
But if you need to purchase new cables anyway, we advise springing for Cat 6. Cat 6 can support 10 Gbps – 10x our current top speed – so as speeds go up, your cables will be able to handle the future increases.
Placement of your cables is more important than you might imagine. Interference from electrical wiring and cords can create issues with speed and reliability. Avoid this problem by simply making sure you don’t run your data cables parallel to electrical cords.
Wi-Fi technology is advancing rapidly, but reaching gigabit speeds is currently only 100% possible when you connect your modem and/or router directly to your computer with a Cat 6 cable.
If you’re using a laptop, you may not have an ethernet port, which means you can’t set up our recommended hard-wired connection without an adapter. If you have an adapter or are purchasing an adapter, make sure it’s gigabit capable.
Many things can interfere with a Wi-Fi signal and slow down your connection, from fluorescent lights to wireless headphones to the placement of your modem and/or router. A sporadic or slow connection can be avoided by making sure you’re on a channel that isn’t connected to an excessive number of devices and sitting close to the modem and/or router.
To take full advantage of your speedy new Internet, you will need a newer computer with an up-to-date operating system, a powerful processor, and plenty of free memory and disk space available.
If your computer is older, it may not support gigabit connections. Unfortunately, that means you can’t necessarily expect to experience the full-speed Internet of your dreams on a computer that wasn’t designed to support such speeds.
That’s not to say you’re going to have to run out and buy a new computer to enjoy your new fiber Internet, only that you may need to adjust your expectations until you are able to upgrade your equipment.